Increase delivery capacity
Review one function in your agency and decide what AI should own, what stays human, and why — so your team can focus on the work that actually creates value.
Works best when
- Your team is using AI but mostly in an ad hoc way and you cannot tell whether it is actually changing capacity or just adding a layer of checking
- AI is changing the economics of your work and you need to know which parts of each role still need a human
- You want to free up your team's time for the work that requires judgment, creativity and relationships
- You need to make explicit decisions about the Human:AI split before hiring, restructuring or cutting roles
AUGMENT™ works best when the delivery model is basically sound. If roles need broader redesign, CONFIGURE™ may be a better starting point. If the new split exposes unclear ownership, LEAD™ is the natural next step.
A Human:AI map for one function, ready to implement
One function reviewed across up to 3 roles
Each activity classified — human-led, human plus AI, AI-led, automated or removed
The activities that must stay strongly human and why
The highest-value AI opportunities in the function
Role implications of the new split
Top 5 implementation moves to make first
A handoff session walking your team through the map and first steps
What to bring
Before we start, we ask you to share:
- The function you want to review and its delivery stages and major tasks
- Who currently performs each task
- The AI and automation tools your team currently uses
- Approximate time or cost data if you have it
- Any quality, trust or compliance risks relevant to the work
Diagnose. Design. Build. Hand off.
Timeframe: 3 to 5 business days from the point we have what we need from you.
- 01Structured task-level intake
- 0290-minute working session — we go through each activity and decide the right Human:AI split
- 03Internal scoring, classification and future-state draft
- 0430-minute debrief and implementation priorities
- 05Handoff — you leave with the full Human:AI map and the first moves to make
Before you start
That decision is the whole point of AUGMENT™. We do not assume AI should take anything. We go through each activity and ask what genuinely requires human judgment, context, creativity or trust — and those stay human. Some things that feel important turn out to be mechanical and repeatable. Others that seem routine turn out to require more human involvement than assumed. The map reflects what the work actually needs, not what AI is capable of.
The handoff session walks your team through the map and the priority moves. We start with the 5 highest-value changes — the ones that free up the most capacity with the least disruption. You implement at your own pace. There is no requirement to change everything at once.
Their jobs will change — that is the point. But the change is designed to give them more time for the work that requires their actual skills: judgment, relationships, creativity, quality calls. The activities that move to AI are the ones that have been consuming time without adding the kind of value only they can add. How you introduce that conversation to your team is something we can talk through on the discovery call.
Giving people tools without changing how the role is defined leaves the role the same. People use AI on the side, check the output themselves, and the time savings disappear. AUGMENT™ redesigns the role explicitly — what AI owns, what the human owns, and where the handoff is. That clarity is what makes the capacity gain real.
Ready to define the Human:AI split in each role?
Start with AUGMENT™ now, or book a discovery call to confirm it is the right starting point for your situation.
Not sure this is the right module? Run the SCALED™ diagnostic first →