Delivery-trapped, every client relationship routing through him personally. The team was capable but the business had been built around Hans being in the middle of everything. Clients expected him to be involved and the work reflected that.
Clients began engaging directly with his team. Hans got his time back for the work that actually moves the business forward — deciding where AI fits, how the offer evolves, what the agency should become next.
This is the shift that shaped DECOUPLE™ and LEAD™.