The offer was broad and hard to explain. Every prospect required a custom pitch, a tailored scope and a negotiation. Manuel was the only person who could run the sales process because the offer lived in his head. Conversions were lower than they needed to be and the back and forth after sending a proposal was long.
The offer became a clear productized package with a couple of defined variants. The right client became obvious. The price became fixed. The pitch became repeatable. Sales conversations got shorter, negotiation disappeared, and time to close dropped. Other people on the team could prepare and send the offer without Manuel being involved.
This is the work that shaped SHAPE™, CONFIGURE™ and DECOUPLE™.